Privacy Policy for Glow Hub

Last updated: January 13, 2026

This Privacy Policy explains how Glow Hub ("Company", "We", "Us", or "Our") collects, uses, and protects information when You use the Glow Hub mobile application (the "Application" or "Service").

By using the Application, You agree to the collection and use of information in accordance with this Privacy Policy.

1. About the Application

Glow Hub is a service-based platform that allows users to request and book services such as barbering, beauty, and personal care services.
The Application also enables service providers and business owners to manage their services, bookings, customers, and financial records.

2. Information We Collect
a. Personal Information

We may collect personal information when required to use core features of the Application, including but not limited to:

Name

Phone number

Account and login information

Booking and service history

Business or shop-related information (for service providers)

This information is necessary to enable bookings, service management, and communication within the Application.

b. Financial and Service Data

To support business and operational features, we may collect:

Service pricing and records

Booking-related financial data

Earnings, reports, and summaries for service providers

Glow Hub does not store sensitive payment card information unless explicitly stated and processed securely through trusted third-party payment providers.

c. Automatically Collected Information

We may collect certain information automatically, including:

Device information (device model, operating system version, unique device identifiers)

Application usage data (screens visited, interactions)

Log files, crash reports, and diagnostic data

Performance and analytics data

3. Third-Party Services

We use trusted third-party services to operate and improve the Application.

These services may include Firebase by Google LLC, such as:

Firebase Analytics

Firebase Crashlytics

Firebase Cloud Messaging (FCM)

These services may collect device and usage data in accordance with Google's Privacy Policy:
https://policies.google.com/privacy

4. How We Use Information

We use the collected information to:

Operate and maintain the Application

Enable service bookings and business management features

Improve performance, functionality, and user experience

Monitor usage and resolve technical issues

Send notifications related to bookings, services, or important updates

Provide customer support

5. Data Sharing

We do not sell, rent, or trade users' personal data.

Data may be shared only:

With trusted third-party service providers for analytics, notifications, and core functionality

When required by law or legal obligations

All third parties are required to process data securely and only for the purposes specified.

6. Data Retention

We retain personal, service, and financial-related data only for as long as necessary to:

Provide the Application's services

Meet legal, accounting, or regulatory requirements

Users may request deletion of their data unless retention is required by law.

7. User Rights

Users have the right to:

Access their personal data

Request correction of inaccurate information

Request deletion of their data

Withdraw consent where applicable

Requests can be made by contacting us using the information below.

8. Children's Privacy

Glow Hub is not specifically directed to children under the age of 13.

We do not knowingly collect personal information from children.
If You believe that a child has provided personal data without parental consent, please contact us so we can take appropriate action.

9. Security

We implement commercially reasonable security measures to protect user data.
However, no method of transmission over the Internet or electronic storage is completely secure, and absolute security cannot be guaranteed.

10. Links to Other Websites

The Application may contain links to third-party websites or services.
We are not responsible for the content or privacy practices of those third-party services and encourage users to review their Privacy Policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated "Last updated" date.

Users are encouraged to review this Privacy Policy periodically.

12. Contact Us

If You have any questions or requests regarding this Privacy Policy, please contact us:

📧 Email: glow.hub.rds@gmail.com